1. Are your
products safe for people with very fair skin?
2. Some products can cause a rash or
acne, do any of your products do that?
3. A
lot of tanning lotions have a bad odor and leave me feeling greasy, do your
products do the same?
4. Are
your products waterproof?
5. Can
I use your products while lying in a tanning bed?
6. Is
there a certain order/process of applying your products?
7. How
long does it take to ship my order?
8. Is
ordering online safe at Summer Solstice?
9. Can
I place my order by phone or mail?
10. Do
you offer quantity discounts?
11. What
type of payments methods do you accept?
12. What
is your Refund Policy?
Are your products safe for people with very
fair skin?
Yes, however, we recomend people with fair skin apply one of our SPF products
before using our tanning gel.
Some products can cause a rash or acne, do
any of your products do that?
No. As a matter of fact, coffee is great for acne and eczema .
A lot of tanning lotions have a bad odor and
leave me feeling greasy, do your products do the same?
Our products smell great. Our tanning gel has a light coffee aroma. They
are non-greasy and absorb into your skin leaving you with a beautiful
sheen.
Are your products waterproof?
Yes, they are water resistant but should be reapplied when exiting water.
Can I use your products while lying in a tanning
bed?
Our products are great for tanning beds, they're all non-greasy.
Is there a certain order/process of applying
your products?
We recommend that first you apply a SPF product . Next, apply our
coffee based tanning gel to give you that bronze look. After you are done
in the sun, apply our after sun moisturizer to maintain your perfect tan
.
How long does it take to ship my order?
All in-stock items are shipped within 24 hours. Non-stocked items are
usually shipped within 48-72 hours. All of our shipping packages are shipped
ground, via United Parcel Service (UPS). If you would like an order rushed,
overnighted or use a different carrier, please contact us at staff@sstanonline.com.
Is ordering online safe at Summer Solstice?
Yes. Summer Solstice has partnered with the industry's leading online
processing partner, PayPal. PayPal encrypts all of your personal information
so that it cannot be read as the information travels over the Internet.
Summer Solstice understands that making purchases online involves a great
deal of trust on your part. We take that trust seriously, and, as a result,
we seek to ensure the security of your personal information online. You
can shop online with confidence!
Can I place my order
by phone or mail?
Yes. To place your order by phone, please call us at (201)230-0820. If
you would like to mail in your order, please send us a print out of your
shopping cart along with your check, money order or credit card information,
and send it to:
Orders
Summer Solstice
238 Rock Road
Glen Rock NJ 07452
Do you offer quantity discounts?
Yes. We offer volume discounts on orders of 12 or more pieces of the same
product. If you would like more information about volume ordering or interested
in becoming a distributor of our products, please call us (201)230-0820
or email us at staff@sstanonline.com.
What type of payments methods do you accept?
We accept payment via PayPal, American Express, VISA, Master Card, and
Discover. We process all of our payments through PayPal.
If you would like to pay via a check or money order, please place your
order by calling (201)230-0820 or email us at staff@sstanonline.com.
What is your Refund Policy?
Summer Solstice wants you to be completely satisfied with your online
purchase. If for any reason you are not, please contact us within 7 days
from receipt of your shipment. Simply email our customer service department
at staff@sstanonline.com.
Please include with your return the following:
* Your contact information (email and/or fax)
* The item number & description of the merchandise being returned.
* The original invoice number
Please ship your return to:
Returns
Summer Solstice
238 Rock Road
Glen Rock NJ 07452
All items must be returned in the same condition as it was sent. Once
we have approved your return, we will process your refund within 7 business
days.
You may ship your return as soon as you have spoken to us. For your protection,
please send all returns via a traceable carrier and in a well-padded box
or envelope. We cannot be responsible for returns that are lost or damaged
during return shipping. All costs related to return shipping are paid
by the customer.
Full refunds, excluding original shipping costs, will be given in the
same form of payment used for purchase. You will receive an email confirmation
as soon as the refund has been completed.
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